Need a hand?
The fastest way to reach us is right inside Telegram. Most questions are answered below.
Frequently asked
How do I get a number?
Open Masked in Telegram, choose the service you want to verify and a country, pay the shown price in Telegram Stars, and a number is reserved for you. The verification code appears automatically once it arrives.
What if no code arrives?
If a number can't be procured, or no code arrives within the verification window, your Stars are refunded automatically — you don't need to do anything.
Can I get a refund after I received a code?
No. Once a verification code has been delivered the order is complete. Refunds apply only to orders that couldn't be fulfilled.
Do I need an account or to share personal details?
No signup, no card, and no ID. We authenticate you through Telegram and only ever see your Telegram user ID and your orders. See our Privacy Policy.
How do I pay? Do you take cards?
Payment is in Telegram Stars, handled entirely by Telegram. We never see card or bank details.
Can I reuse a number later?
No — numbers are disposable and released after the verification window. They're meant for one-time verification, not long-term use or account recovery.
When are proxies and eSIMs coming?
They're on the roadmap. Masked is designed around the same one-tap Telegram + Stars flow, so they'll work just like virtual numbers when they launch.
Still stuck?
Send us a message — we read everything that comes through the bot.
Contact @GetMaskedBot